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Operations Manager

Recruiter: European Springs & Pressings
Location: Cornwall
Salary: £45,000 + bonus + progression
Application date: 16th Oct 2020

The Role

Develop and deliver an operational vision to ensure the production, productivity target and quality of our product is maintained within time and budget. Manage the team on best practice and establish standard policies and procedures whilst also mentoring and leading teams. Ensure QHSE exemplar policies are implemented and adhered to throughout the operational teams. Implement and manage continuous improvement and modern manufacturing principals by highlighting deficiencies and recommending changes in training, working practices and processes.

Key Responsibilities

Strategy and Development

Create a vision for all operational management systems and design the delivery of best practices, processes, strategy and policies to optimise performance
Formulate strategic and operational objectives and measure performance
Identify business improvement opportunities within the organisation
Develop a culture of safety first throughout the operational teams

General & Task Management

Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality and delivery expectations, minimising costs where possible and ensure the required best working practices are maintained at all times
Ensure the target productivity level is achieved on a daily basis
Ensure the organisations processes remain legally compliant
Examine financial data to improve profitability
Update the production plan on a daily basis
Communicate and liaise with other departmental managers regarding throughput of stock to ensure production targets are met
Drive process improvements on Overall Equipment Effectiveness (OEE) by appropriate data analysis
Attend various meetings and action/communicate instructions
Produce written reports and make presentations
Undertake continuous training and development
Perform root cause analysis and resolve problems
Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
Contribute to risk assessments of processes and tasks in the department
Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors

People Management

Manage, coach and develop a high performing manufacturing team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
Set department objectives/KPIs and review and assess ongoing performance of direct reports
Report on achievement of targets and identify any actions required
Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal, attendance, disciplinary issues and daily supervision to maximise efficient productivity
Oversee the training of new starters in critical equipment, products and procedures and ensure continual training of production staff is carried out and adapted to need
Motivate and coach the team to operational success
Provide technical expertise to the team
Monitor the completion of tasks and ensure good performance and record on appropriate systems
Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
Communicate KPIs from the strategic annual plan so that each employee is aware
Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
Ensure KPIs are met by working to the overall plan, including management of, and reporting
Manage contractors on site to ensure they meet legal and company requirements

Relationship Management

Work as part of the Management team to share ideas and improve operations, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery
Liaise and communicate with other departments, customers, suppliers and other service providers
Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the purchasing strategy
Communicate with stakeholders the impact of market change and potential effects on engineering design and development. Recommend solutions without compromising quality or service while optimising cost
Contribute to new business initiatives and projects and review and communicate the impact on Manufacturing activities
Actively promote the company’s core values in all areas of the business and behaviour
Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures

Self Management

Proactively contribute to creating a good team atmosphere
Embraces personal challenge
Confident, rounded thinking
Takes ownership for team cohesion and team development
A self-starter, motivated and able to positively motivate others
Focused target driven with a positive, can-do attitude
Excellent leadership and man-management skills
Ability to manage a variety of cross-functional team members
Excellent written, verbal and presentation skills
Excellent organisational and follow-up skills
Competent in problem solving, team building, planning and decision making

Qualifications and Experience Levels

Relevant manufacturing/engineering degree is preferred, or HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
Extensive Operations Manager experience, or a similar role, with significant proven track record
Proven track record of ERP/MRP operational management systems
Knowledge of organisational effectiveness and operations management
Confidence with business and financial principles
Technical understanding
Commercial understanding of key cost drivers and KPIs
Understanding of Advanced Product Quality Planning (APQP), Kaizen, lean manufacturing etc
Understanding of IOSH/NEBOSH, ISO 14001, ISO 9001
Strong proficiency in Microsoft Office

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