Operations Manager
Recruiter: European Springs & Pressings
Location: Cornwall
Salary: £45,000 + bonus + progression
Application date: 16th Oct 2020
The Role
Develop and deliver an operational vision to ensure the production, productivity target and quality of our product is maintained within time and budget. Manage the team on best practice and establish standard policies and procedures whilst also mentoring and leading teams. Ensure QHSE exemplar policies are implemented and adhered to throughout the operational teams. Implement and manage continuous improvement and modern manufacturing principals by highlighting deficiencies and recommending changes in training, working practices and processes.
Key Responsibilities
Strategy and Development
• Create a vision for all operational management systems and design the delivery of best practices, processes, strategy and policies to optimise performance
• Formulate strategic and operational objectives and measure performance
• Identify business improvement opportunities within the organisation
• Develop a culture of safety first throughout the operational teams
General & Task Management
• Effectively and efficiently manage the production of the required daily/weekly/monthly targets in line with customer specifications, meeting quality and delivery expectations, minimising costs where possible and ensure the required best working practices are maintained at all times
• Ensure the target productivity level is achieved on a daily basis
• Ensure the organisations processes remain legally compliant
• Examine financial data to improve profitability
• Update the production plan on a daily basis
• Communicate and liaise with other departmental managers regarding throughput of stock to ensure production targets are met
• Drive process improvements on Overall Equipment Effectiveness (OEE) by appropriate data analysis
• Attend various meetings and action/communicate instructions
• Produce written reports and make presentations
• Undertake continuous training and development
• Perform root cause analysis and resolve problems
• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Contribute to risk assessments of processes and tasks in the department
• Ensure that the function operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors
People Management
• Manage, coach and develop a high performing manufacturing team that meets agreed objectives and which delivers best practice results, added value and continuous improvements
• Set department objectives/KPIs and review and assess ongoing performance of direct reports
• Report on achievement of targets and identify any actions required
• Manage and lead the team, ensuring adequate staffing levels, managing holiday allowances, recruitment, training, development, appraisal, attendance, disciplinary issues and daily supervision to maximise efficient productivity
• Oversee the training of new starters in critical equipment, products and procedures and ensure continual training of production staff is carried out and adapted to need
• Motivate and coach the team to operational success
• Provide technical expertise to the team
• Monitor the completion of tasks and ensure good performance and record on appropriate systems
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviours expected of them
• Communicate KPIs from the strategic annual plan so that each employee is aware
• Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
• Ensure KPIs are met by working to the overall plan, including management of, and reporting
• Manage contractors on site to ensure they meet legal and company requirements
Relationship Management
• Work as part of the Management team to share ideas and improve operations, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery
• Liaise and communicate with other departments, customers, suppliers and other service providers
• Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the purchasing strategy
• Communicate with stakeholders the impact of market change and potential effects on engineering design and development. Recommend solutions without compromising quality or service while optimising cost
• Contribute to new business initiatives and projects and review and communicate the impact on Manufacturing activities
• Actively promote the company’s core values in all areas of the business and behaviour
• Support, comply and ensure complicity with Health & Safety regulations, the Company Handbook, Quality and Environmental standards, and all other Company policies and procedures
Self Management
• Proactively contribute to creating a good team atmosphere
• Embraces personal challenge
• Confident, rounded thinking
• Takes ownership for team cohesion and team development
• A self-starter, motivated and able to positively motivate others
• Focused target driven with a positive, can-do attitude
• Excellent leadership and man-management skills
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal and presentation skills
• Excellent organisational and follow-up skills
• Competent in problem solving, team building, planning and decision making
Qualifications and Experience Levels
• Relevant manufacturing/engineering degree is preferred, or HND, BTec Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
• Extensive Operations Manager experience, or a similar role, with significant proven track record
• Proven track record of ERP/MRP operational management systems
• Knowledge of organisational effectiveness and operations management
• Confidence with business and financial principles
• Technical understanding
• Commercial understanding of key cost drivers and KPIs
• Understanding of Advanced Product Quality Planning (APQP), Kaizen, lean manufacturing etc
• Understanding of IOSH/NEBOSH, ISO 14001, ISO 9001
• Strong proficiency in Microsoft Office